$4.3M seed + Cue is liveRead the announcement
Nexus for Customer Support

Every customer answered.Instantly, on every channel.

The front line resolves. The fleet behind it scores every conversation and keeps the knowledge fresh.

Owned by the business. Trusted by IT.
Talk to our team →
Trusted by world-leading enterprises

Not one agent. A fleet.What one fleet changes.

AUTOMATION
85%

Of phone support handled without a human at a hardware manufacturer.

SATISFACTION
+10pp

CSAT uplift at Orange from instant answers on web and WhatsApp.

VOLUME
40%

Of support volume freed at a multi-billion euro telecom.

Meet your agent fleet.Running in production with our clients.

Click any agent
Agent fleet
01
In-store
Kiosk greet + route
02
Phone
Voice support
03
Text
Web · WhatsApp · in-app
04Closeout QA
05Triage
06Knowledge
07Feedback
08CX Analytics
The infrastructure
Company brainGovernancePermissionsReusable blocks
IT
Sets the rules.
Business
Owns the impact.
Foundation
AI models
Any provider, swappable
ClaudeGPTGeminiMistralLlama
Internal systems
Your CRMs, warehouses and tools
ZendeskSalesforceSAPTwilioSnowflake
01
/ 08
Front-facing · Every walk-in
In-store Assistant.

Greets every walk-in at a kiosk, qualifies by voice, and routes a briefed lead to the right associate.

Someone walks in to upgrade their phone; stock checked, eligibility confirmed, and an associate takes over with the upgrade pre-filled.

ReadsVoice at the kiosk, CRM, live stock
DoesGreets, qualifies, answers on the spot
ShipsBriefed leadsInstant answers
Connects to
SalesforceSAPZendeskTeamsSlack+ more
LiveIn selected Orange shops, greeting and routing every walk-in.

Not a pile of tools.One infrastructure underneath.

01Communication

A fleet that talks to itself.

Work hands from system to system through one surface. No point-to-point wiring.

02Compounding

Every build makes the next one faster.

Learnings land in the shared brain. The next build starts from parts, not from zero.

03Control

One view. One set of rules.

Every action visible in one place. Permissions and guardrails set once, centrally.

A role runs on a fleet: agents, assistants, automations, scripts. On one surface, piloted by the business.

Real teams.Verified outcomes.

Orange Group
Orange Group
Multi-billion euro telecom · 120,000+ FTE
$6M+
Yearly LTV
50%
Conversion improvement
90%
Autonomous resolution

Their Digital Sales team built autonomous agents for customer onboarding. First version live in 4 hours. Rolled out across multiple European markets in 4 weeks.

I can enhance the agent or test new use cases directly, which allows us to respond quickly to business needs and continuously refine the experience.
Tom Guisgand, Senior Customer Journey Designer, Orange
Tom Guisgand, Orange
Watch the case · 02:14
Let us run Nexus on one of your workflows

Tell us where the work piles up.

12 weeks to a production agent.
And a number you can defend.

Live demo in 24h